Goodnight, again, Lesley.|
Reply #3361. Sep 11 11, 8:48 PM
|Goodnight and good morning again - I really did go to bed the last time I said I would! |
Store card update (good):
I phoned to cancel my store card.
A couple of weeks later, I got a statement that showed a zero balance and £3000 credit limit. This shouldn't happen. I've cancelled the card!
I emailed them:
"Please EITHER confirm that the card has been cancelled OR tell me what I need to do to ensure that is is cancelled."
They emailed me:
"As some of our products have specialist complaint teams, I have forwarded your complaint to the relevant department to be investigated."
I replied by expressing surprise that it had taken them a week to acknowledge receipt of my email and tell me that it had been sent it to the (unnamed) "right" department: telling them that it was a request for information. not a complaint: and, incidentally, grumbling about their premium rate phone numbers.
I have had three responses today.
One is an email apologising for the delay in replying, and saying "Your comments have been passed to my colleague who works in the relevant business area..."
One is a letter saying the same thing - that I had contacted the wrong dept, and here is a booklet explaining the Ombudsman service if I want to take the "complaint" further.
The third is a letter, presumably from the right dept, enclosing another complaint form, and confirming that my account had been cancelled on 18th August.
Thank you, that's all I wanted to know! It's been cancelled!
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
Travels with Lamp update (not good yet):
This morning I sent another email. Here it is in its not-at-all sarcastic entirety:
A friend suggested the simplest reason possible: Damaged In Transit. Of course! Why didn't I think of that?
According to the FedEx tracking facility, this is the route it took:
That's Cambridge, Stoke-on-Trent, Park Royal, Wellingborough, Brogborough, Wellingborough again, and finally Bedford. That's a total of 433 miles, according to Google maps, in sex separate trips.
If you add a visit to my son's old address in South Kensington, that's two more trips and an additional 140 miles, making 570 miles and eight trips to get from Cambridge to Bedford.
No wonder it doesn't want to work!
Travels with Lamp update 2 (better!):
I was just getting ready to hit "post reply" when the phone rang. It's them! Here's the deal:
They will send me a new base, with the address write large. I shall keep the glass globe and the bulb. It should arrive in 2-3 working days.
They will also send me a bag, postage paid, in which to return the old base.
Stand by your beds and watch this space. :)
Oh dear - I just re-read the email, and it says sex separate trips. *blush*
Reply #3362. Sep 12 11, 9:54 AM
Calling Dr. Freud, calling Dr. Freud... :)|
Reply #3363. Sep 12 11, 10:08 AM
Lesley, your slip is showing....lol|
It's about blinking time they did the right thing.
Reply #3364. Sep 12 11, 10:12 AM
|No, please don't tell me it was Freudian! |
One thing she did say, and I can sympathise with, is that, once you make one mistake with one customer, the mistakes will snowball. She also said that my address was written (writ, not write...) on this in giant capital letters. Good - I shall watch its progress with interest and affection.
Reply #3365. Sep 12 11, 10:19 AM
I'm afreud it was, Lesley. ;)|
Reply #3366. Sep 12 11, 10:26 AM
Oh, good, I thought you might be too Jung to understand.|
Reply #3368. Sep 12 11, 11:33 AM
.............and the Genie of the Lamp said, "Let there be darkness", and Lesley@s abode became part of "darkest Bedford" as the lamp did not shine.|
Good grief Lesley, this sounds like...........well I don't know WHAT it sounds like, but as has been said elsewhere "You couldn't make this up".
Never mind such mysteries as "Who shot JR"?, and "X Files", or "Agatha Christie mysteries"...........the saga of "Lesley's Lamp" has them all beaten hands down!
Reply #3370. Sep 12 11, 2:00 PM
Perhaps the company will shine a light on the problem and also get a glimmer of how to treat their customers.|
Then again so many are in total darkness who knows if they will ever see the light.
Reply #3371. Sep 12 11, 2:31 PM
Couldn't have said it better myself.|
Reply #3372. Sep 12 11, 3:29 PM
|Could this be the first chapter of my book - "Lamp's Grand Tour"? |
Perhaps by Friday I shall be able to rub the globe and invite illumination. Aren't I the little optimist!
Reply #3373. Sep 12 11, 6:35 PM
" Aren't I the little optimist!"|
If you'd wanted to continue the series of argh-ish puns, mightn't you have said "Arendt I..."?
Reply #3374. Sep 12 11, 7:21 PM
At least you retain a glimmer of hope Lesley and a bit of light relief does not come amiss in dark times. |
Reply #3375. Sep 13 11, 1:49 AM
|Thanks you two for a giggle to start the day with. :) |
Just had a phone call from 011 - is that a real number?
"Good afternoon, my name is (one syllable I couldn't hear properly)... just to confirm that you have Sky or a Sky dish?"
No, and that is by choice.
"Do you have Sky?"
No, because I don't want to.
bzzz as he hung up.
Wow - he's gone. That was easy! That doesn't usually work so well so quickly. It's often quicker to say you *have* got what they're selling oops sorry not selling - Conducting A Survey On.
It's going to be a quiet day today. Jonathan's orchestra will be playing their concert this evening and travelling back on Thursday.
Reply #3376. Sep 13 11, 7:13 AM
|The concert went very well, he said - he was hot, and exhausted, but happy. It was in the high twenties in the early evening when he wrote that, with up to 5mph winds. That's a lot hotter than London, ten degrees with half the wind speed. And he's happy. That's good enough. |
My goodness it's been a quiet day!
Reply #3377. Sep 13 11, 2:43 PM
|Jonathan's itinerary for the rest of his stay in Poland is a trip to Auschwitz now, and home tomorrow. |
~ ~ ~
Last night (just discovering the joys of Skype) I had a glorious conversation with one of my American cousins. We caught up again, after many years, on facebook. Our communication has been friendly but brief and superficial.
Last night she told me about her marriage made in hell, and a lot more that I didn't know about our families.
I knew that my paternal grandmother and her large sprawling family had escaped from Riga, and that she married a man who had escaped from somewhere in Poland. That's all I knew. I knew my grandmother but her husband had died before I was born and my father never talked about him. Certainly not to me.
I was always under the impression that my ancestors escaped the concentration camps. My cousin told me that my grandfather came to England by himself. His brother and their families were wiped out.
~ ~ ~
What perfect timing: just as my son is on the way to Auschwitz, to learn that it's probably where some of his ancestors died.
Reply #3378. Sep 14 11, 6:44 AM
I've not been to Auschwitz, but I have been to Dachau. It was a bright, warm day, but, in my memory's eye, it was cold and gray, instead.|
Have you told Jonathan about the connection?
I'm so sorry about your new knowledge, Lesley.
Reply #3379. Sep 14 11, 7:48 AM
Sorry, that may have been too personal a question.|
Reply #3380. Sep 14 11, 7:49 AM
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