Jazmee27 
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"Can we remember being young enough to know everything about everything?" **No, no, a hundred times *no!
Reply #4741. Apr 26 12, 4:26 PM
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satguru
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And happy birthday from me, I haven't actually been on the blogs for a couple of days so only just seen. And he's got an ology!
Reply #4742. Apr 26 12, 8:17 PM
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| lesley153
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Thanks, David. That's all he ever really wanted - an ology.
:) |
Reply #4743. Apr 26 12, 8:19 PM
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satguru
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And so much better than an ostomy, believe me...
Reply #4744. Apr 27 12, 7:41 PM
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| lesley153
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| Oh I definitely believe you! :) |
Reply #4745. Apr 27 12, 8:32 PM
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| veronikkamarrz
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Happy Birthday, Kiddo! As of late, I'm not quite there. ;)
Hope the car search will produce something usable, soon.
Reply #4746. Apr 27 12, 9:02 PM
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Jazmee27
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Fingers crossed
Reply #4747. Apr 27 12, 9:33 PM
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| lesley153
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As of late, forget quite, I'm nowhere near there.
Thank you.
~ ~ ~
I just placed my second online order. It was either that or going up the road for milk...
Last week, they didn't have the tomatoes I wanted. That's OK, I'll live. No alternatives were offered.
This week, I ordered pints of Duchy organic semi-skimmed. They have substituted Selected Farm Milk, semi-skimmed. I wanted organic. I couldn't even find what they substituted. I entered the words in their site search, and was offered buffalo milk or goat milk.
Q Is there no organic milk anywhere in the warehouse?
A The substitutions are selected by computer.
I also wanted some live yoghurt, thinking it might help against the antibiotics I took last week. I ordered Live Yoghurt. There are three brands of Live Yoghurt. What are they sending me? Organic Yoghurt! Argh! They're definitely getting that back.
Q Can I have a different type of organic milk?
A No, sorry, it's too late - the items are already on the van.
Q Is there any way of telling me about the substitutions offered, before they go on the van, instead of waiting till it's too late?
A I'll pass that suggestion on.
Q Or a notes section where we can say what is and isn't acceptable... or a little box that allows us to use bold underlined italic for the words that are really important? The milk doesn't have to be that brand, or that size; it doesn't even have to be semi - it just has to be ORGANIC! I don't care what brand the yoghurt is - I just wanted LIVE yoghurt.
A All customers' suggestions are passed to management.
Must start looking for a car. |
Reply #4748. Apr 28 12, 10:42 AM
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| lesley153
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Order's here. I handed the yoghurt back to the driver, then went back in to unpack.
Milk... I wanted three pints of organic. They told me in the text that they were substituting non-organic. What they didn't tell me was that they were replacing the pint jugs with quart jugs. In what sort of murky computer-programmery world is three pints of milk the same as six pints of milk? |
Reply #4749. Apr 28 12, 12:34 PM
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Professer
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Thanks for sharing that Lesley regards the shopping, i was going to under protest do a online order as no buses are coming on the estate i live next week due to road works, have decided i will walk to the top of my road and get a few bits from the co-op now am not going to do a internet order.
Alternately i could walk to top of road take a different bus that stops near Mo Mo's and farmfoods get what i need.
Reply #4750. Apr 28 12, 12:42 PM
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| veronikkamarrz
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Find a car! I would never order from that company again...Is that your only option online?
Reply #4751. Apr 28 12, 1:33 PM
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| trojan11
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"All customers suggestions are passed to management," equal to, "We regret any inconvenience caused."
Already loaded on the van? Well, then, take it off the bloody van!
Reply #4752. Apr 28 12, 2:05 PM
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| C30
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trojan............with you on that!
Said......."We regret any inconvenience caused"
Meant......"We couldn't care LESS about inconvenience a mere customer experiences"
Said......."All customer suggestion are passed to management"
not said..."....who put them in File 13" (Trash Can)
Reply #4753. Apr 28 12, 2:59 PM
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tobyone
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Selected by computer? Selected by a partially trained monkey, in my view.
My brief flirtation with online shopping ended when fresh meat for the animals was missing from the order. At the time, I had two large German shepherd dogs and a very finicky cat The delivery man declined my suggestion that I do a spot of doorstep butchery on one of his legs.
The following morning the meat was delivered, together with a bunch of flowers. Not good enough.
I had also received three boxes of toothpicks (500 per box.) Scamp that I am, I kept the extra two. If cheese on sticks ever comes back into vogue, I'm well set up.
Reply #4754. Apr 28 12, 4:05 PM
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Jazmee27
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“trojan............with you on that!”
Me, too.
Reply #4755. Apr 28 12, 5:24 PM
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| lesley153
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Gary, have you asked them what provision they’ve made for disabled people who live on the estate?
VM, it’s not the only option, but rumour has it that they’re all as bad. We know that an unacceptable alternative can be handed back to the driver, but I wonder how much more effort it takes to ensure that an alternative is acceptable, before it’s too late.
I’ve now written a very nice polite feedback, without using the words partially trained monkey anywhere. I described my order, explained why the substitutes happened to miss the point, asked if customers can specify in advance what alternatives are OK, and be given a bit of time to say yes or no, and I finished with a question:
“In whose alternative universe is a quart of non-organic milk an intelligent replacement for a pint of unhomogenised organic milk?”
If I don’t get an answer, and I’m not holding my breath, I’ll post a few random embarrassing questions in the product reviews.
Trojan, that’s how it sounded to me too. Apparently they can’t take anything off a van that’s moving. Wimps.
Ray, yes. I’m sure they know that I’d rather have mainstream milk than nothing. I’m just pleased I saw that they’d sent me quarts of milk, because the text message didn’t bother mentioning any quantities. “She ordered three pints - send her six - she’ll never notice.”
Tobyone, your delivery man wasn't much fun, was he?
Why wait for cheese on sticks to come back into favour? Make it so! Offer a choice of cheeses, and tender morsels of Gigot de Delivery Homme, and watch the guests flood in! (Back in a sec - just checking plane fares to Sydney.)
Thanks, J - all moral support welcome. :) |
Reply #4756. Apr 28 12, 5:58 PM
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Professer
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Yes Lesley and in their infinite wisdom, they stated it is shut from april 30th to may 4th, so is only 4 days of inconvienece, Said it was advertised well in advnce too, so checked this no one has had a letter about it all we have is a metal yellow sign saying road closed from 30th april, nothing about when it reopens, that info has come from stagecoach on the notice they have posted on bus stops.
As at the moment we haveheavy persisting rain , cannot see them starting monday, there is standing water everywhere and we have a drought restriction on, outside the block is a car pull in area which is now a paddling pool, must be drains blocked again.
So if buses back on friday i will do shop a day later this week but they have made no help for disabled available, so i think the county Council which is blue control, unlike the city council which is re contolled are saying sod every one we are doing the work as it needs doing and if your inconvienced tough.
Reply #4757. Apr 29 12, 4:37 AM
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| lesley153
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If you had an ounce of compassion and more than one brain cell, would you work for local government?
Off soon to see sprog in an orchestral concert. |
Reply #4758. Apr 29 12, 7:15 AM
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Professer
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Lesley as i care about my fellow man i could never work for a local authority or be a MP, as i am not cold hearted and do not lack compassion.
Sincerly hope sprogs concert goes well and you enjoy it.
Reply #4759. Apr 29 12, 12:32 PM
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Jazmee27
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"If you had an ounce of compassion and more than one brain cell, would you work for local government?"
*No. Could anyone? **Still *no.
Reply #4760. Apr 29 12, 12:52 PM
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