bloodandsand 
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Happy birthday, Lesley. Sorry not to have contributed for a while, just been busy! Hope you had a nice birthday lunch.
Reply #5441. Mar 16 13, 6:54 AM
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| lesley153
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Thanks Bev!
Good to see you again. Busy is probably preferable to bored.
Yes thank you! Very good lunch in a place I left a dismal review about on Tr*p*dv*s*r last year, and it was ten times better today, so I'm going to leave a good review now.
May have two more lunches to go, possibly three. Nothing like making birthdays last. :) |
Reply #5442. Mar 16 13, 4:15 PM
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Jazmee27
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That's what I call a good birthday :)
Reply #5443. Mar 16 13, 6:48 PM
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bob114
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And if I have not said it..
A Happy Belated Birthday, Lesley. I appreciate your friendship very much.
Bob
Reply #5445. Mar 16 13, 9:03 PM
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Professer
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That sounds good Lesley make the birthday treats last :) sounds like a nice trip hads by you.
Reply #5446. Mar 17 13, 3:54 AM
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| lesley153
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Thank you both, gentlemen!
Still recovering from all the walking, and coming home to a flood of phone calls and online messages. Not complaining! Just working through them and hoping I won't lose too many friends for not answering faster.
And I have done the new review. Last August I said their menu was the bread equivalent of the Spam sketch. Today I took it all back. Well, most of it. :p |
Reply #5447. Mar 17 13, 4:10 PM
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bob114
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You just take your time with those messages my friend. And in all kindness I say, it would be their loss not having you as a friend!
Reply #5448. Mar 17 13, 5:04 PM
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Jazmee27
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Couldn't have said it better.
Reply #5449. Mar 17 13, 5:18 PM
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| lesley153
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Flatterers!
I'm tired, and I won't do justice to them if I'm too tired.
Good excuse? |
Reply #5450. Mar 17 13, 7:39 PM
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bob114
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Good excuse? No
Excellent reason? Oh Yea!
Reply #5451. Mar 17 13, 7:53 PM
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| lesley153
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| Bob, I like your thinking. :) |
Reply #5452. Mar 17 13, 8:06 PM
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| lesley153
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Had an inexpensive little kettle for a few years. Worked fine, but would a different model be any faster? Bought a shiny new one to find out. It was £60 reduced to £30. No, it wasn't any faster than my old one. Just bigger and shinier.
I did the fill-boil-empty three times, as the instructions said to do, to clean it before first use. I boiled large amounts for food and small amounts for drinks. When it boils, the pretty blue light goes out. That means I have to watch it - I miss the satisfying click that says it's boiled.
Last night, I half-filled it and put it on to boil for spuds. Went back a little later and there was a dribble of water on the floor. Thinks: I must have splashed last time I made a drink.
Forgot about it. Went back a couple of hours later, there's a great puddle on the floor, and a cupful of water left in the kettle. Picked up the kettle, and water dribbled all over the base. This is the first time I've boiled water and not used it straight away.
Unplugged, emptied, taking it back.
The base of the kettle is studded with little plastic blobs, but there are two little holes where blobs should be, and that seems to be where the water's coming from. Annoyed. |
Reply #5453. Mar 18 13, 8:37 AM
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bob114
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Sorry to read the new kettle didn't work out for you. You would think there would be some kind of quality control to prevent mishaps like that. I'm sure they will exchange it or give you a refund.
Sadly, it brings to mind a saying...
"Newer doesn't necessarily mean better"
Reply #5454. Mar 18 13, 9:33 AM
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| veronikkamarrz
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So, this is an electric kettle? I've never had one. Only the kind you heat on the stove top.
I'm sure the seller will refund or at least replace it. Sounds potentially dangerous...;)
Reply #5455. Mar 18 13, 9:55 AM
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Professer
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Last Kettle i bought was £5 from coop 10 years ago still working well, sorry to hear your new one is kaput Lesley.
Reply #5456. Mar 18 13, 10:00 AM
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| lesley153
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I think the idea of a separate kettle is a very British thing, perhaps European too. I haven't seen one in use in an American kitchen. I just saw water heated in a saucepan, for drinks and everything else.
First thing I did was phone the manufacturers.
"We are experiencing an unusually high volume of calls."
Unusually? Really?
"Press 1 to leave a message and we will call you back."
Hmm. See where I am in the queue first.
"You are currently tenth in the queue."
TENTH? Listen to hold music. Callback offer is not repeated. Get bored and mildly irritated. Mutter obscenely and hang up.
Leave snotty email instead.
“Thank you for contacting us. We'll get back to you shortly.” They also sent an immediate, automatic acknowledgement. That was an hour and 35 minutes ago.
"We aim to respond to all enquiries within 5 working days."
How to lose customers!
"If your enquiry is urgent and needs immediate attention, please call our Consumer Services Team on 0845-658-9700."
Well it is urgent if you want your customers alive.
"We are experiencing an unusually high volume of calls."
Oh really - you too? I left a callback request this time. I managed to press button 1 before it told me that I was eleventh in the queue. That was 25 minutes ago.
Meanwhile, I phoned Sainsburys to tell them I'd bought something potentially dangerous.
"Press this button for help with small electrical appliances."
A young man answered very quickly. I told him they had a safety problem, and he sounded like he actually cared. Gave me an enquiry reference number, to prove that I had reported it.
Stayed on the line to ask the customer service people if they could help me return the kettle. Explained that a friend had given me a rare lift, I no longer have a car, the buses are rubbish and I'm too mean to blow a fiver each way on a minicab.
They can't arrange to pick it up, but they will put a goodwill sum on my loyalty card, to cover £10 fares, and a 50p tip. Kudos to Sainsburys!
Quality control, c'est moi. Why should manufacturers bother with the expense of employing people to check their products, when they can let the customer do it for nothing - and the customer have the pure inconvenience of returning it? |
Reply #5457. Mar 18 13, 10:34 AM
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postcards2go
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I bought a microwave oven, a few years back, for my daughter to use at university.
Ordered, and had it shipped directly to her.
Didn't work... flat out refused to heat anything.
She had to take it to the company's warehouse, about a mile away, and have it sent back. This was in the middle of Manhattan, where nobody in their right mind owns a car. She ended up borrowing a hand-cart from a maintenance person in her building, and walked the dang thing to the warehouse... where she was asked if she wanted a replacement of the same model.
No thanks!
Problem with anything electronic is that you can't really test it until you get it home :-(
Reply #5458. Mar 18 13, 11:19 AM
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Professer
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Thats a great offer Lesley, Tesco won't do that is good Sainsburys have done this, hope you get a nice new kettle soon.
Reply #5459. Mar 18 13, 1:11 PM
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Jazmee27
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Shameful.
"We are experiencing an unusually high volume of calls." = “I know you’re irritated, but we really couldn’t care less. Still, I and my company would rather not be sued by you, or any similar repercussions… So, feel free to leave a message, or hold on for an indeterminate period of time, or stand on your head—whatever makes you happy.”
Doesn’t quality mean anything anymore? I remember that blasted microwave that shorted out my fuse… I also remember the boombox Mom got me for Christmas, in which the tape deck decided to stop working not even a month after she gave it to me.
I, too, hope you get a new kettle soon, and second your “Kudos to Sainsburys”.
Reply #5460. Mar 18 13, 5:11 PM
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