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#1158949 - Fri Feb 24 2017 12:00 AM Re: Team Member Can't Get to Site
HairyBear Offline
Mainstay

Registered: Fri Sep 01 2006
Posts: 711
Loc: Florida USA
Originally Posted By: Terry
Originally Posted By: HairyBear
One of our team members keeps getting a virus infection when he signs into FT. Any advice?


Please explain or point me to this person? Must be some problem with their machine.

That's kind of what I figured. His username is pyedpiper. As he tells it, it's only when he goes to the FT page that the virus strikes again. He called it the Zeus virus, but a) I don't know how he knows, and b) he didn't say what the symptoms were.

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#1158954 - Fri Feb 24 2017 12:49 AM Re: Team Member Can't Get to Site
mehaul Offline
Forum Champion

Registered: Wed Feb 03 2010
Posts: 6516
Loc: Florida USA
I'd suspect that pyedpiper has left his machine on without a reboot in a while. I have encountered some Zeuses (there are many versions) that warn that turning the system off will cause password info to be stolen. Ignore - it's a fake threat. My reasoning is:
1) Zeus is a Trojan Horse. That means it has two parts, the promise and the turn. Many anti viral pkgs see the promise and disallow the turn (meaning there's an offer and you're safe if you don't accept it but if you do, the real virus is unleashed).
2) Anti-malware can often leave the invitation on a page or site memory screen (since it does no real harm being there). Once you refresh the Page, Tab or system 'promise tag will go away. just turn off and on and see if the warning goes away.
It's akin to a bit of Junk email. It sits in your in-file containing the bad demon seed but does no harm if unopened. Delete the email and the demon is gone with the notice and without damage. Rebooting/refreshing is similar to deleting the email.
For info about Zeus, see here.

But I'm not the expert that Terry may be so exercise caution. I don't think a reboot will cause harm though. And if allowed, a revert to the system condition prior to the appearance of the Zeuss can't hurt.
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If you aren't seeing Heaven while you dream, you're doing something wrong.
Dreams allow escape from the passage of Time.

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#1159005 - Fri Feb 24 2017 01:00 PM Re: Team Member Can't Get to Site
Terry Offline
Head Honcho

Registered: Wed Dec 31 1969
Posts: 21449
Loc: USA
It appears he got something called Zeus malware on his machine, and when he visits our site (and I suspect others), it tries to scam him.

https://www.pcrisk.com/removal-guides/10422-you-have-a-zeus-virus-scam

He must have picked it up from a download somewhere, or some browser bug that allowed for a stealth upload.

Please forward him to that link.

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#1159009 - Fri Feb 24 2017 03:00 PM Re: Team Member Can't Get to Site
HairyBear Offline
Mainstay

Registered: Fri Sep 01 2006
Posts: 711
Loc: Florida USA
Thanks, Terry!

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#1159238 - Mon Feb 27 2017 08:50 PM Re: Team Member Can't Get to Site
kyleisalive Online   FT-cool
Forum Champion

Registered: Mon Mar 07 2005
Posts: 8760
Loc: Toronto, Canada, eh!
Terry-- I locked myself out of the site today. If you see this before you check your messages here in the forum, I sent you the IP address. laugh
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Senior FT Editor (Video Games, Television, and Entertainment)
Chat Board Moderator (Author's Lounge)
Amazing Trivia Race Taskmaster/Commission Hander-Outer/TRICster

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#1159293 - Tue Feb 28 2017 12:09 PM Re: Team Member Can't Get to Site
gme24 Offline
Explorer

Registered: Wed Nov 13 2013
Posts: 98
Loc: Cyprus
Hi,

User DeepHistory gets the following

Forbidden

You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Could you please help?

George

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#1159354 - Wed Mar 01 2017 10:34 AM Re: Team Member Can't Get to Site
Terry Offline
Head Honcho

Registered: Wed Dec 31 1969
Posts: 21449
Loc: USA
Is he in now? I couldn't find any blocks, but I did remove some yesterday.

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#1159699 - Sun Mar 05 2017 04:59 PM Re: Team Member Can't Get to Site
trident Online   content
Multiloquent

Registered: Sun Feb 20 2005
Posts: 3332
Loc: Wisconsin USA
Terry, a member on Facebook has posted that they can't get to the site. Will you take a look there? Thanks.
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Perception is everything.

Editor: World, History, and General

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#1163174 - Sat Apr 15 2017 05:14 PM Re: Team Member Can't Get to Site
malama Offline
Explorer

Registered: Thu Sep 08 2011
Posts: 87
Loc: Dusseldorf Germany
Two of our team members (maryjdonohoe57 and izzy50) are having problems, not connecting, but staying connected to the site. It has been going on for about 4 days now.

Here is what maryjdonohoe57 says:
I got knocked out of fun trivia 3 times tonight....The question I am answering freezes then it keeps running and running. I try to get back on and can't so I close the page and it says something about they can't connect to fun Trivia. I go on another website and everything is fine. After awhile I'm not sure how long it comes back. I don't know what it is wrong. It happens on both Google and Mozilla....happening in the Dual and the Global Challenge...I noticed it happens after I do 2 or 3 quizzes. After I finish I click for the score but instead of the score coming up it keeps running and then the timed out message shows up. It takes quite sometime before I can get back on.... happened again, while I was playing the Who Am I Quiz, so I guess it doesn't matter what I am playing. It freezes for a moment that it keeps running on connecting and then the timed out message pops up. ...now I can't even do a question or two

Here is some additional things izzy50 noticed:
...tried going on the forum, but as I get kicked out after a minute or so its not enough time to post the issue...


Hope someone can help them soon...
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We are the stewards of this world. It belongs to our children.

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#1163175 - Sat Apr 15 2017 05:35 PM Re: Team Member Can't Get to Site
WesleyCrusher Offline

Administrator

Registered: Thu Sep 04 2008
Posts: 7583
Loc: Germany
A workaround I came up with that seems to have worked for one player:

Quote:

It looks to be a spurious network issue that affects a small percentage of our users, but there's no real pattern.

You can try using a proxy (which essentially acts as a deviation for your requests and data) - google "how to choose http proxy" to get instructions for your browser type.

I found and briefly tested a server at IP 207.99.118.74 port 8080. (You'll need that data to enter it in your settings).

This may be a bit slower overall but has a good chance to get around the outages if they occur. Don't forget to set your configuration back to normal after playing!
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#1163178 - Sat Apr 15 2017 07:57 PM Re: Team Member Can't Get to Site
Terry Offline
Head Honcho

Registered: Wed Dec 31 1969
Posts: 21449
Loc: USA
I have heard of a few reports like this over the past few days too, so there is certainly something up somewhere.

As a first step, I just restarted the FunTrivia process. It had been running for something like 6 months without a crash or a restart, and it's possible its memory got a little messed up over that period without a refresh.

Please let me know if things are better going forward.


Edited by Terry (Sat Apr 15 2017 07:59 PM)

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#1163204 - Sun Apr 16 2017 06:42 AM Re: Team Member Can't Get to Site
malama Offline
Explorer

Registered: Thu Sep 08 2011
Posts: 87
Loc: Dusseldorf Germany
Terry, izzy50 got a message from you, but says it is still going on - he can post a little, but gets still kicked out of the games...
_________________________
We are the stewards of this world. It belongs to our children.

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#1163391 - Mon Apr 17 2017 10:12 AM Re: Team Member Can't Get to Site
Terry Offline
Head Honcho

Registered: Wed Dec 31 1969
Posts: 21449
Loc: USA
Current working theory is that anti-virus program "Avast" has a bug in it that is interfering with FunTrivia's connection (and other random websites).

https://forum.avast.com/index.php?topic=200890.0

The suggestion is to try turning off port scan until they fix their bug:

Avast UI -> Protection -> Firewall -> Settings -> Advanced -> Uncheck "Enable automatic port scan detection"


Please give that a try and let me know if it works.

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#1163453 - Tue Apr 18 2017 12:01 AM Re: Team Member Can't Get to Site
malama Offline
Explorer

Registered: Thu Sep 08 2011
Posts: 87
Loc: Dusseldorf Germany
There are good news from izzy50. For now maryjdonohoe57's connection is working with the proxy for now, will try the port scan setting when she gets a helping hand, chances are she will be fine.

Thanks for everything, Terry and Wes!
_________________________
We are the stewards of this world. It belongs to our children.

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#1164107 - Wed Apr 26 2017 10:45 PM Re: Team Member Can't Get to Site
kyleisalive Online   FT-cool
Forum Champion

Registered: Mon Mar 07 2005
Posts: 8760
Loc: Toronto, Canada, eh!
Player Catreona has been locked out.
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Senior FT Editor (Video Games, Television, and Entertainment)
Chat Board Moderator (Author's Lounge)
Amazing Trivia Race Taskmaster/Commission Hander-Outer/TRICster

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#1164109 - Thu Apr 27 2017 01:10 AM Re: Team Member Can't Get to Site
Terry Offline
Head Honcho

Registered: Wed Dec 31 1969
Posts: 21449
Loc: USA
Fixed

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#1164898 - Sat May 06 2017 06:28 AM Re: Team Member Can't Get to Site
agony Offline

Administrator

Registered: Sat Mar 29 2003
Posts: 16595
Loc: Western Canada
Member rubytops has been locked out.

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#1164909 - Sat May 06 2017 11:00 AM Re: Team Member Can't Get to Site
kyleisalive Online   FT-cool
Forum Champion

Registered: Mon Mar 07 2005
Posts: 8760
Loc: Toronto, Canada, eh!
So has agony. wink
_________________________
Senior FT Editor (Video Games, Television, and Entertainment)
Chat Board Moderator (Author's Lounge)
Amazing Trivia Race Taskmaster/Commission Hander-Outer/TRICster

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#1164922 - Sat May 06 2017 04:24 PM Re: Team Member Can't Get to Site
agony Offline

Administrator

Registered: Sat Mar 29 2003
Posts: 16595
Loc: Western Canada
I'm back!

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#1173766 - Tue Aug 22 2017 11:29 AM Re: Team Member Can't Get to Site
MrNobody97 Offline
Enthusiast

Registered: Sun Dec 28 2014
Posts: 402
Loc: Illinois USA
I don't normally resurrect age-old threads, but figured this was better than starting a new one. One of my friends, username carolmitch, is getting a 403 Forbidden error when she tries to access FT. She emailed me to ask if someone could please look into it for her.

Thank you!

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#1173924 - Thu Aug 24 2017 12:11 PM Re: Team Member Can't Get to Site
MrNobody97 Offline
Enthusiast

Registered: Sun Dec 28 2014
Posts: 402
Loc: Illinois USA
I got another message a short time ago saying that as of this mid-morning my friend (carolmitch) still cannot get in and needs assistance. (Terry - sorry to "double-dip" between this and a PM; I just wasn't sure which one you'd notice first)

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#1174379 - Tue Aug 29 2017 04:16 PM Re: Team Member Can't Get to Site
MrNobody97 Offline
Enthusiast

Registered: Sun Dec 28 2014
Posts: 402
Loc: Illinois USA
Sorry again to be a "repeater", but just wanted to re-post to this thread to make sure Terry sees it -- I sent a PM again the other day. The same issue as before seems to have cropped up again. As stated, the only reason I'm bumping this thread with a new post is to be sure you (Terry) are aware that there's an issue again and that I've sent a PM regarding it.

Sorry if I'm being a bit redundant and/or getting on anyone's nerves with my multiple-postings.

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#1189691 - Mon Feb 12 2018 11:36 AM Re: Team Member Can't Get to Site
Dagny1 Offline
Mainstay

Registered: Sun Nov 14 2010
Posts: 535
Loc: Alabama USA
My teammate Buddy1 reports:
"When I try to go to this site, I get an error message that says that I don't have permission to access this site. (Right now, I'm using a different computer.)
At first, I thought it was a problem with the site but since I can get on this site from a different computer and no one else is reporting this problem, apparently it's not.
Any suggestions?"

Not sure what all information you need. The computer with which he can access Fun Trivia is in a different location:
"The two computers are in two different locations.
Also, I forgot my forums password, and I'm not on the computer that has that information."

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#1189704 - Mon Feb 12 2018 12:38 PM Re: Team Member Can't Get to Site
Dagny1 Offline
Mainstay

Registered: Sun Nov 14 2010
Posts: 535
Loc: Alabama USA
Further info from Buddy1 (see above) - I asked if he remembered if it was the 403 message:
"Yes, it was the 403. It started Friday evening. I was able to get on but about when I tried about an hour later, I was given that message."

I presume the problem persisted all weekend - at least Buddy1 has 0 points yesterday.

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#1189720 - Mon Feb 12 2018 03:03 PM Re: Team Member Can't Get to Site
Terry Offline
Head Honcho

Registered: Wed Dec 31 1969
Posts: 21449
Loc: USA
Please ask to try now.

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