Rules
Terms of Use

Topic Options
#1264385 - Fri May 01 2020 05:12 AM Help troubleshooting a page load issue please.
WesleyCrusher Online   content

Administrator

Registered: Thu Sep 04 2008
Posts: 7583
Loc: Germany
Hi,

a number of users seem to be affected by a problem that causes profiles and match quizzes (but no other pages) to load very unreliably.
The symptom is that these two page types take a very long time to load; once they finally display, the profiles are mangled (missing tabs) and match quizzes can't be played.
Reloading a few times usually gets the page to work, but it can get tedious.

If you are affected, please send me (preferably by PM so that your data won't become public) some information about your configuration:

What platform type (desktop, laptop, tablet, phone) you are using
What operating system (including version) you have
What browser you use (again including version)
What add-ons you have - particularly adblockers / script blockers are interesting here
What type of internet connection (DSL, cable, mobile) you use - if DSL / cable, it would also be interesting to know if your local connection is a WLAN or cabled LAN.

Terry can't find the problem server side, so I'm looking for a common link between the affected users.

Note - please make sure your symptoms match what I described. This error is really puzzling and if I want to have a chance to track it down, I need good data.

Thanks!

Wes
_________________________
FunTrivia Editor (Hobbies and Sci/Tech) and Administrator
Guardian of the Tower

Top
#1264389 - Fri May 01 2020 06:21 AM Re: Help troubleshooting a page load issue please.
Barbarini Offline
Mainstay

Registered: Sat Sep 04 2010
Posts: 722
Loc: Alberta Canada
Sorry to sidetrack you but, while you're at it Wes, any chance of having the monthly championship games switched over to a new set before the day wears on? And maybe have a look at the problems with scoring I mentioned in the Minor Issues thread a while back. Thanks!

Top

Moderator:  Terry