Rules
Terms of Use

Topic Options
#1289377 - Sun May 16 2021 11:10 AM Sudden slowness
James25 Offline
Forum Adept

Registered: Fri Sep 17 2010
Posts: 110
Loc: The Netherlands
For the last few days I have experienced the site being extremely slow with frequent server timeouts. This makes playing quizzes and games almost entirely impossible. I have done all I could on my end, restarting my device, clearing my cache etc. Nothing works so far. I play daily, but the last few days I have hardly been able to do anything. No other site has these problems, just this one. It is the same on my laptop, so not just on my iPad. A private tournament I play in, is equally slow. Is there anything else I can do? I would hate having to stop playing after almost 20 years on here.

Top
#1289382 - Sun May 16 2021 01:43 PM Re: Sudden slowness
WesleyCrusher Offline

Administrator

Registered: Thu Sep 04 2008
Posts: 7583
Loc: Germany
Most likely an internet node between you and the FT server is having problems - as you're from the Netherlands, it may be that one of the transatlantic cables, the one your provider normally uses, is down so that traffic gets rerouted through a different, slower channel.

Not much you or FT can do but wait it out until the infrastructure folks get it solved. You could try using a proxy server, but the free ones usually also only provide very slow data - that's usually more an option to do a quick check in if things don't work at all.
_________________________
FunTrivia Editor (Hobbies and Sci/Tech) and Administrator
Guardian of the Tower

Top
#1289453 - Mon May 17 2021 10:10 AM Re: Sudden slowness
Terry Offline
Head Honcho

Registered: Wed Dec 31 1969
Posts: 21449
Loc: USA
There have been no apparent or widely reported issues on this end.

Top
#1289603 - Wed May 19 2021 03:47 AM Re: Sudden slowness
James25 Offline
Forum Adept

Registered: Fri Sep 17 2010
Posts: 110
Loc: The Netherlands
Well thanks for the answers. So far no improvement. Not sure how a transatlantic cable can affect just one site (no problems on other sites, including international ones), but ok.

For now I will stop playing. Regrettable, yet as there is no solution, there is nothing else I can do.I will have to stop after twenty years. It has been fun all these years, so thanks for that. I appreciate the years of fun that I have had on this site.

Top
#1289610 - Wed May 19 2021 09:32 AM Re: Sudden slowness
Terry Offline
Head Honcho

Registered: Wed Dec 31 1969
Posts: 21449
Loc: USA
Originally Posted By: James25
Well thanks for the answers. So far no improvement. Not sure how a transatlantic cable can affect just one site (no problems on other sites, including international ones), but ok.

For now I will stop playing. Regrettable, yet as there is no solution, there is nothing else I can do.I will have to stop after twenty years. It has been fun all these years, so thanks for that. I appreciate the years of fun that I have had on this site.


I would contact your ISP and have them investigate. The issue is likely very close to your end since no one else has reported such an issue.

Top
#1289611 - Wed May 19 2021 09:38 AM Re: Sudden slowness
Terry Offline
Head Honcho

Registered: Wed Dec 31 1969
Posts: 21449
Loc: USA
Their engineers may ask for a traceroute back from our site. This is what I get:

traceroute to 31.201.41.174 (31.201.41.174), 30 hops max, 60 byte packets

1 31.32.3da9.ip4.static.sl-reverse.com (169.61.50.49) 0.119 ms 0.096 ms 0.0
83 ms
2 b3.15.7434.ip4.static.sl-reverse.com (52.116.21.179) 0.678 ms 0.798 ms 1.
004 ms
3 d4.76.30a9.ip4.static.sl-reverse.com (169.48.118.212) 0.842 ms d8.76.30a9.i
p4.static.sl-reverse.com (169.48.118.216) 0.912 ms ce.76.30a9.ip4.static.sl-rev
erse.com (169.48.118.206) 0.699 ms
4 8c.76.30a9.ip4.static.sl-reverse.com (169.48.118.140) 0.450 ms 8a.76.30a9.i
p4.static.sl-reverse.com (169.48.118.138) 0.378 ms 88.76.30a9.ip4.static.sl-rev
erse.com (169.48.118.136) 0.340 ms
5 * ae17.cbs02.dr01.dal04.networklayer.com (169.45.18.42) 3.141 ms *
6 63.12.2da9.ip4.static.sl-reverse.com (169.45.18.99) 1.183 ms 1.364 ms 65.1
2.2da9.ip4.static.sl-reverse.com (169.45.18.101) 1.431 ms
7 lag-150.ear4.Dallas1.Level3.net (4.16.234.21) 1.443 ms 1.415 ms 1.414 ms
8 ae1.3115.edge7.London1.level3.net (4.69.166.2) 107.160 ms 107.151 ms 107.
091 ms
9 195.16.163.234 (195.16.163.234) 107.964 ms 107.962 ms 107.902 ms
10 * * *
11 * * *
12 * * *

Top
#1289614 - Wed May 19 2021 12:14 PM Re: Sudden slowness
WesleyCrusher Offline

Administrator

Registered: Thu Sep 04 2008
Posts: 7583
Loc: Germany
Originally Posted By: James25
Well thanks for the answers. So far no improvement. Not sure how a transatlantic cable can affect just one site (no problems on other sites, including international ones), but ok.

For now I will stop playing. Regrettable, yet as there is no solution, there is nothing else I can do.I will have to stop after twenty years. It has been fun all these years, so thanks for that. I appreciate the years of fun that I have had on this site.


You can have problems with just one site depending on what is missing.

The internet more or less works like a bundle of roads without actual maps. At each intersection, you have signposts for which route to take.

Lets assume you want to drive from Amsterdam to Munich. You'll get on the road. In Amsterdam, a sign points to Germany, so you take that route, winding up at an intersection in Eindhoven. Again, you follow the sign to Germany, which now takes you to Cologne. In Cologne, you have a sign "Bavaria", sending you to Frankfurt. Once more "Bavaria" will take you to Nuremberg and, finally, in Nuremberg, they have a sign to Munich.

Now we'll assume there's a bridge out between Eindhoven and Cologne. Eindhoven now has no idea where to send you (they only know that you reach Germany via Cologne), but they know that Denmark is close to Germany. So they send you that way as a best effort. You take a ride up to the North Sea for a ferry port. At the port, they actually realize that you rather wanted to go to Germany, so they won't send you to Copenhagen but rather on a ferry to Hamburg. From there, you'll possibly reach Hannover, Kassel and then Frankfurt from where you can finally resume the original route. You can imagine that is a LOT slower.

The problem here is not so much the bridge, but the folks who set up the signage at Eindhoven. They should have had better alternate routes in place. If they had sent you to Maastricht instead of deviating you through Denmark, you'd have had a much shorter and faster trip. (That route, in turn, might however not be so ideal if you had wanted to go to Hamburg or Berlin in the first place).

In technical terms, each internet node has what is called a routing table. It will look at your destination and then, just based on that destination, send you one node further. If the node it wants to send you to is not reachable, it will use an alternate - and in the worst case, that alternate is a default where all "I don't know better" traffic is sent to. So your request to FunTrivia might first go to London, then to Dublin where a cable is missing. Dublin doesn't know what to do so it will send you right back to a different site in London who would want to use the same cable. Knowing that already failed, that site might then send you to Spain in the hopes of hitting a cable to Mexico. Other sites in the US might send you not via Dublin but via Iceland in the first place, so you'd never notice a problem there. Yes, it is difficult... smile
_________________________
FunTrivia Editor (Hobbies and Sci/Tech) and Administrator
Guardian of the Tower

Top
#1289623 - Wed May 19 2021 03:01 PM Re: Sudden slowness
gtho4 Offline
Administrator

Registered: Sun Dec 26 1999
Posts: 54484
Loc: Sydney
oz downunder
This happened to me a few years ago. FT was running slow but any other site in the U.S. was running aok (I use nytimes.com and latimes.com as "markers"). When I rang the ISP's helpdesk they ran tracerts on those three sites, and agreed something was amiss with the last or 2nd last hop to FT (I don't remember which one). They referred the problem to engineering, who did whatever they do; and it was aok a few days later.

Top
#1289634 - Wed May 19 2021 05:49 PM Re: Sudden slowness
ozzz2002 Offline
Moderator

Registered: Mon Dec 03 2001
Posts: 20912
Loc: Sydney
NSW Australia
Originally Posted By: WesleyCrusher
Originally Posted By: James25
Well thanks for the answers. So far no improvement. Not sure how a transatlantic cable can affect just one site (no problems on other sites, including international ones), but ok.

For now I will stop playing. Regrettable, yet as there is no solution, there is nothing else I can do.I will have to stop after twenty years. It has been fun all these years, so thanks for that. I appreciate the years of fun that I have had on this site.


You can have problems with just one site depending on what is missing.

The internet more or less works like a bundle of roads without actual maps. At each intersection, you have signposts for which route to take.

Lets assume you want to drive from Amsterdam to Munich. You'll get on the road. In Amsterdam, a sign points to Germany, so you take that route, winding up at an intersection in Eindhoven. Again, you follow the sign to Germany, which now takes you to Cologne. In Cologne, you have a sign "Bavaria", sending you to Frankfurt. Once more "Bavaria" will take you to Nuremberg and, finally, in Nuremberg, they have a sign to Munich.

Now we'll assume there's a bridge out between Eindhoven and Cologne. Eindhoven now has no idea where to send you (they only know that you reach Germany via Cologne), but they know that Denmark is close to Germany. So they send you that way as a best effort. You take a ride up to the North Sea for a ferry port. At the port, they actually realize that you rather wanted to go to Germany, so they won't send you to Copenhagen but rather on a ferry to Hamburg. From there, you'll possibly reach Hannover, Kassel and then Frankfurt from where you can finally resume the original route. You can imagine that is a LOT slower.

The problem here is not so much the bridge, but the folks who set up the signage at Eindhoven. They should have had better alternate routes in place. If they had sent you to Maastricht instead of deviating you through Denmark, you'd have had a much shorter and faster trip. (That route, in turn, might however not be so ideal if you had wanted to go to Hamburg or Berlin in the first place).

In technical terms, each internet node has what is called a routing table. It will look at your destination and then, just based on that destination, send you one node further. If the node it wants to send you to is not reachable, it will use an alternate - and in the worst case, that alternate is a default where all "I don't know better" traffic is sent to. So your request to FunTrivia might first go to London, then to Dublin where a cable is missing. Dublin doesn't know what to do so it will send you right back to a different site in London who would want to use the same cable. Knowing that already failed, that site might then send you to Spain in the hopes of hitting a cable to Mexico. Other sites in the US might send you not via Dublin but via Iceland in the first place, so you'd never notice a problem there. Yes, it is difficult... smile


Terrific explanation, Wes! Unfortunately, you exposed my total lack of German geography knowledge. smile
_________________________
The key to everything is patience. You get the chicken by hatching the egg, not smashing it.

Ex-Editor, Hobbies and Sports, and Forum Moderator

Top
#1289736 - Thu May 20 2021 10:00 PM Re: Sudden slowness
samak Offline
Enthusiast

Registered: Thu Dec 10 2015
Posts: 298
Loc: Ashgabat, Asia
Thanks Wes. That's the most I've travelled since Covid started :-)

Top
#1289811 - Sat May 22 2021 03:34 AM Re: Sudden slowness
James25 Offline
Forum Adept

Registered: Fri Sep 17 2010
Posts: 110
Loc: The Netherlands
Seems things are working correctly again. Thanks Terry and Wes for the help and the detailed explanations.

Top

Moderator:  Terry