I have posted this before, but the info might come in handy again. Microsoft has a website at http://support.microsoft.com. This is the EXACT SAME website used by Microsoft techs on the "pay" line. I know, because I once worked for Microsoft. In the month of training we got, about 95% of it was teaching us how to search the website.

Seriously, when you call Microsoft & give them your credit card for support, a technician pulls up this very same website and searches through it, and reads the step-by-step instructions that are printed on the page to you, over the phone. The only difference between you visiting the site & them reading it to you, is you pay for them to read it to you.

SH

Thanks for letting us know. Interesting info.

Interesting, and more than anything...shocking! Info much appreciated.

Yes definitely shocking, but that's why it's so interesting to know this kind of information I guess.