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#292549 - Tue Apr 04 2006 01:09 PM Re: Things which irritate or annoy you.
BurgGurl Offline
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Registered: Wed Dec 03 2003
Posts: 9455
Loc: Virginia USA
Skunkee, I've actually extended a vacation to look for a lost pet that I had taken with me. I even lost a job because of it but I didn't care, I had to find my cat! I scoured my friends neighborhood looking for her at all hours of the day and night, even knocking on doors. I never did find her and I never forgot her. This was in the days prior to micro-chipping so I'll never learn of her fate. My Junior, the wanderer, has gone missing a number of times. Once when we returned to the US from Europe he disappeared while we were in transition back to New York. We were staying with my in-laws and my husband had to report here by 20 October, I elected to stay in Pa. to look for Junior. Housing necessitates that spouses are present to sign for quarters so I was forced to come up to NY without my cat. My mother-in-law happened to see a sign posted at her local Post Office with a description of a found cat matching Junior. She contacted the number and was told that the cat would come and go but would return at night for dinner. Later that evening my MIL called back to the woman, who incidentally only lived a mile up and across the road from her, saying "he's here, come take a look" Sure enough, it was Junior! I was never so happy to get a phone call from my MIL!! That weekend I drove the 7.5 hours back to Pa. to retrieve him, oh the stories that cat could tell! Turns out that the woman who took him in didn't want to let him go, she actually teared up when my MIL took him away. He has that affect (or is effect?) on many people, he just has such a great personality. To have a neighbor who hates to fly offering to fly to the US from Belgium for him tells you what a great cat he is! I can't imagine life without him, so I would never understand how someone could just give up after only 10 minutes of searching and say "Oh well" and leave it behind. Shame on them!

Edited to add a hyphen - <- see there I go again!


Edited by BurgGurl (Tue Apr 04 2006 01:11 PM)
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#292550 - Tue Apr 04 2006 05:27 PM Re: Things which irritate or annoy you.
dg_dave Offline
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Registered: Sun Oct 05 2003
Posts: 23673
Loc: near Stafford, Virginia USA  
Quote:

And whatever happened to Customer Service? Do these people realize when they accept their position that it is what is expected of them? Sometimes it seems everybody wants a paycheck, but nobody wants to work. I was in a local store making a return when the clerk took the time to call for back up because it was 4 o'clock. I was made to stand there and wait while someone else found time to step in for her. When I questioned this I was told that it was the end of her shift and she wasn't getting paid overtime to finish up with me. How awful for her that she could make time to page a supervisor but not use that time to complete my transaction! She remains behind that counter even still.




I'm definitely with you on this one BG, as I am in customer service. If I did what this girl did to you, I'd be looking for another job.
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#292551 - Thu Apr 13 2006 12:14 PM Re: Things which irritate or annoy you.
sue943 Offline
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Registered: Sun Dec 19 1999
Posts: 37381
Loc: Jersey
Channel Islands    
When people write 'congradulations', instead of 'congratulations', I have seen it done so often and it grates, Aaagh!

I tried entering congradulations in Google, and the top line asks if I really mean congratulations, but then goes on with lots of entries.


Edited by sue943 (Thu Apr 13 2006 12:15 PM)
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#292552 - Thu Apr 13 2006 01:09 PM Re: Things which irritate or annoy you.
JaneMarple Offline
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Registered: Fri Jan 30 2004
Posts: 14480
Loc: North West of England
Another annoying thing (well two really) are telephone calls. The first annoying one is people selling you things. They always always rings when your at your busiest - usually at tea time!
The second annoying telephone calls are "cold calls" when there is nobody there when you pick up the phone!
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#292553 - Thu Apr 13 2006 01:20 PM Re: Things which irritate or annoy you.
AlienGoddess Offline
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Registered: Tue Feb 17 2004
Posts: 4435
Loc: Pleasanton California USA   
Quote:

Another annoying thing (well two really) are telephone calls. The first annoying one is people selling you things. They always always rings when your at your busiest - usually at tea time!
The second annoying telephone calls are "cold calls" when there is nobody there when you pick up the phone!




That is exactly why I screen my calls. I always let the answering machine pick up, and then I decide if I want to talk to the person or not.
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#292554 - Thu Apr 13 2006 05:19 PM Re: Things which irritate or annoy you.
MotherGoose Offline
Multiloquent

Registered: Mon Apr 22 2002
Posts: 4847
Loc: Western Australia
Another annoying thing (well two really) are telephone calls. The first annoying one is people selling you things. They always always rings when your at your busiest - usually at tea time!
The second annoying telephone calls are "cold calls" when there is nobody there when you pick up the phone!



I heartily agree. I don't know if you are able to do anything about them in England and America, but I reduced the problem here in Australia by registering with ADMA (Australian Direct Marketing Association) as a person who did not wish to be contacted. Merchants who are members of ADMA won't contact you if you are on the "no contact" list. Unfortunately, non-members will still contact you.

I used to get at least a dozen of these calls per day. Since I registered with ADMA (via their website), I now only get about one call a day.
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#292555 - Fri Apr 14 2006 01:46 AM Re: Things which irritate or annoy you.
JaneMarple Offline
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Registered: Fri Jan 30 2004
Posts: 14480
Loc: North West of England
Yes we have Mother Goose....there seems to be less of them, but one or two always get through the loop!
Quote:

That is exactly why I screen my calls. I always let the answering machine pick up, and then I decide if I want to talk to the person or not.




I bet people wonder how come Alien is out all the time!
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#292556 - Fri Apr 14 2006 04:54 AM Re: Things which irritate or annoy you.
sue943 Offline
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Registered: Sun Dec 19 1999
Posts: 37381
Loc: Jersey
Channel Islands    
I can count the number of these calls that I have ever received on my fingers, and probably have spares.
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#292557 - Fri Apr 14 2006 05:57 AM Re: Things which irritate or annoy you.
BurgGurl Offline
Forum Champion

Registered: Wed Dec 03 2003
Posts: 9455
Loc: Virginia USA
Sue, I have seen "Congradulations" too. It was on a banner at a graduation party and I happened to mention that it was mis-spelled. They looked at me like I was the uneducated one! I probably should have kept my mouth shut but I just couldn't help myself.

I guess this could count as one of my worst traits in another thread...
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#292558 - Fri Apr 14 2006 06:14 AM Re: Things which irritate or annoy you.
sue943 Offline
Administrator

Registered: Sun Dec 19 1999
Posts: 37381
Loc: Jersey
Channel Islands    
I can (sort of) understand it being a deliberate mis-spelling at a graduation but I have seen it when is intended to be congratulations and is probably the result of the way that the speller is pronouncing the word, sort of slurring over the T so it is difficult to know what letter it actually ought to be.

Then as has already been mentioned, 'whatever'. Aaaagh! Another one is when people keep saying 'again' when it isn't. There is a presenter on QVC UK who starts sentences with 'again' and I get so irritated that I turn her off! I have even written to them complaining about her.
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#292559 - Fri Apr 14 2006 07:20 AM Re: Things which irritate or annoy you.
BurgGurl Offline
Forum Champion

Registered: Wed Dec 03 2003
Posts: 9455
Loc: Virginia USA
Quote:

Then as has already been mentioned, 'whatever'. Aaaagh! Another one is when people keep saying 'again' when it isn't. There is a presenter on QVC UK who starts sentences with 'again' and I get so irritated that I turn her off! I have even written to them complaining about her.




It's funny you should mention that. Once while watching a program on Bravo Network (American cable channel) there was a station identification logo that appeared in the lower corner that said "Your watching Bravo". I couldn't believe it, I HAD to write about that! Such a blatant grammatical error. They never wrote back, but maybe it made a difference.
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#292560 - Tue Apr 18 2006 04:28 PM Re: Things which irritate or annoy you.
sue943 Offline
Administrator

Registered: Sun Dec 19 1999
Posts: 37381
Loc: Jersey
Channel Islands    
When someone asks a question in Feedback or Ask The Quiz Editors then cannot wait for a reply before demanding to know when the question will be answered. Often it is necessary to wait for a certain person to be online, particularly in Feedback.

Just have patience, please. Staff here are volunteers from all over the world, the person required might be asleep when you post.
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#292561 - Tue Apr 18 2006 04:53 PM Re: Things which irritate or annoy you.
cinnam0n Offline
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Registered: Tue Nov 02 2004
Posts: 6736
Loc: Pennsylvania USA
That's like my mother-in-law. She emails me and if I don't respond 5 minutes after she sends it, she calls me and tells me what she wrote me about!
Spelling and grammar errors bother me, also. I just cringe when I see really basic word usages (their, there, they're, etc.) used incorrectly, especially in public places. My absolute pet peeve is the incorrect use of apostrophes, especially when someone uses one before the s in a word they just intend to make plural, not possessive.

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#292562 - Wed Apr 19 2006 02:30 AM Re: Things which irritate or annoy you.
Ms.Lady Offline
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Registered: Sun Apr 22 2001
Posts: 279
Loc: San Diego California USA  
Quote:

And whatever happened to Customer Service? Do these people realize when they accept their position that it is what is expected of them? Sometimes it seems everybody wants a paycheck, but nobody wants to work. I was in a local store making a return when the clerk took the time to call for back up because it was 4 o'clock. I was made to stand there and wait while someone else found time to step in for her. When I questioned this I was told that it was the end of her shift and she wasn't getting paid overtime to finish up with me. How awful for her that she could make time to page a supervisor but not use that time to complete my transaction! She remains behind that counter even still.




I can understand your frustration. She started your transaction, she should have finished it. Someone else should have come to relieve her before her shift was over. But in her defense, maybe she needed to be somewhere. I work the returns counter and cashier at Target. As soon as I get off work I need to pick up my son from school. If someone doesn't come to relieve me it makes me late. Another thing is, we're required to clock out for a lunch break before our fifth hour of work. If we don't, the company is fined and the employee gets in trouble. I realize this isn't the customer's problem and the supervisors need to be sure departments are covered.

What annoys me is people who wait in line at the returns counter and wait until it's their turn to look for their receipt. It doesn't affect me so much. It does affect those in line behind them. I could go on and on. I believe I give good, polite customer service and yet some customers will treat me as though I'm yesterday's garbage .


Edited by tcmom (Wed Apr 19 2006 02:31 AM)
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#292563 - Wed Apr 19 2006 05:50 AM Re: Things which irritate or annoy you.
skunkee Offline
Star Poster

Registered: Thu Oct 16 2003
Posts: 10578
Loc: Burlington Ontario Canada  
Quote:

Spelling and grammar errors bother me, also. I just cringe when I see really basic word usages (their, there, they're, etc.) used incorrectly.




Oh I agree. My cousin once showed me this poster her boyfriend had given her. It was a beautiful love poem that she was thrilled to get. He'd written 'Their not my words, but they say what I mean.' across the bottom and it was all I could do not to point out that he'd should have written 'they're'.
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#292564 - Wed Apr 19 2006 05:53 AM Re: Things which irritate or annoy you.
JaneMarple Offline
Star Poster

Registered: Fri Jan 30 2004
Posts: 14480
Loc: North West of England
Not's the world's best speller, but sometimes glaring mistakes do jump out at me!
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#292565 - Sun Apr 30 2006 02:56 PM Re: Things which irritate or annoy you.
charleneq86 Offline
Participant

Registered: Sun Apr 23 2006
Posts: 21
I hate it when people say "cheer up, it might never happen" How do they know it hasn't already happened? and what is it anyway?
I also used to get annoyed when my PE teacher would tell us to get into pairs (in a class of 23!) and then threaten the leftover person (usually me)with a punishment!
and finally when my mother tells me "this is what you're looking for" How does she know this before i do!
what's even more annoying is that she's usually right about it!

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#292566 - Mon May 01 2006 03:11 AM Re: Things which irritate or annoy you.
Waggette Offline
Explorer

Registered: Sat Jan 14 2006
Posts: 70
The use of the words decade and millenium in the media.

I know this is probably peculiar to the UK as has been used in US for ages. It has now reached silly proportions with a quarter of a millennium and six and a half decades (for example) being written/spoken. This always means doing a little bit of mental arithmetic!

Why can't they just say 50 years, 25 years, or whatever as has always been the case. Can appreciate use of "a decade" or "a millennium" but all this use of fractions and multiplying upwards seems counter productive. Feel I must write to the BBC on this one!

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#292567 - Mon May 01 2006 06:49 AM Re: Things which irritate or annoy you.
s-m-w Offline
Forum Adept

Registered: Sun Feb 26 2006
Posts: 102
Loc: Cheltenham UK
Quote... "

And whatever happened to Customer Service? Do these people realize when they accept their position that it is what is expected of them? Sometimes it seems everybody wants a paycheck, but nobody wants to work."

Hmm - As a member of a management team (and one of "these people" I suppose) working for a large retailer I must say that one thing that does " irritate or annoy " are people who are unable to complain in a responsible, coherent and constructive manner !

Often wonder if the complainer (who often,but not always, has a valid point) realises that the person they are verbally abusing is also a member of the human race and not an automated sounding board for all the complainerīs woes. Myself, and all my colleagues, always take our customerīs problems seriously and pride ourselves on our tactful and efficient way of handling such situations .

The problem customers are those who have a problem with the word "NO" .
inform people who are making unreasonable demands, that you are unable (for whatever reason) to comply, is the singular most difficult situation the person on the end of a complaint has to deal with.

A quick hint... be polite, explain what has happened, then, listen to what the PERSON you are talking to can do to help. Ranting, raving and swearing at that person will not necessarily help your endeavour, or motivate the person dealing with your problem to go that extra mile to help you.

Just remember the next time you have to unfortunately complain, that the person listening, not only "picks up a paycheck" but also has a life.

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#292568 - Mon May 01 2006 01:59 PM Re: Things which irritate or annoy you.
agony Offline

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Registered: Sat Mar 29 2003
Posts: 14969
Loc: Western Canada
Well, I dunno..... I've worked in customer service for most of my life, one way and another, and I very very seldom am ranted and raved at.

Customers may be angry about something, but if they are listened to with respect, they very soon calm down. It is the "who cares?" attitude that they so often receive from service people that leads to meltdown. One scenario I have seen over and over again - a customer will be mildly unhappy about something. The service person (usually young and untrained) does not know how to deal with the situation, and doesn't want to. Therefore, he/she does whatever possible to avoid the customer, usually some variation of "ignore it and maybe it will go away". The customer, already irritated, is enflamed by this, and causes a big scene. None of this is necessary. A little judicious stroking right at the very beginning can avoid almost all customer tirades.

The reality is this - if you are in the service business, if your customers are unhappy, you have done something wrong. This doesn't mean that every wish and desire of your customers must be catered to - this is often impossible. What it does mean is that it is up to you to make your customers FEEL that their wants and desires are important to you. You may be unable to give the the product, prices, or service that they want. However, you can always give them the feeling that they are valuable to you. The way to do this is to listen to them. Take responsibility for mistakes your company has made - one "I am so sorry" is worth five thousand "It's not my fault"s. Treat your CUSTOMERS as if they are human beings, and you will have very little trouble.

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#292569 - Mon May 01 2006 04:21 PM Re: Things which irritate or annoy you.
Bruyere Offline
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Registered: Sat Feb 10 2001
Posts: 18799
Loc: California USA
I think that the current situation in some areas of American business is set up to really hard sell and get people in on some premise then outsell the competitor.
I'm thinking of a large chain that my kid worked for. They were instructed to sell magazine subscriptions when they worked as cashiers and if they didn't sell enough, they were harrassed and the managers would go around reminding them and scolding them each shift if they didn't offer this magazine and this plan to the customer.

Now, if you had someone who'd been waiting through the line to return something or something was amiss that you could not do anything about as you were just a lowly cashier, they'd still bug you to bug the client about magazine subscriptions! Like my kid said, 'offering a magazine subscription to an angry client is like putting salt on his wound' and I agree as I found the service lacking in this particular chain except for a few exceptions. Those few were probably nudged to sell more of this or that though.
I tried to buy rig XYZ for my computer and they steered me to something twice the price. I gave up on them and that's with an employee discount from my kid!

So, I think that the corporate policies are what make good kids working in that chain into poor providers of customer service as they're being pushed to overkill things that aren't really appropriate. I think that many of them are probably glad to have worked there to see what not to do when they have their own businesses.

I also am annoyed by the shops like this one that just overkill the selling and don't provide service.
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#292570 - Mon May 01 2006 04:31 PM Re: Things which irritate or annoy you.
charleneq86 Offline
Participant

Registered: Sun Apr 23 2006
Posts: 21
I work in an office and i often find that some customers (mostly older ones) do not wish to speak to me simply because i sound young, the problem is there is only one other person in the office so if she's busy they have to speak to me.
The next time someone says "I don't want to speak to you" when all i have done is answer the phone,i swear to god im going to crack up!

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#292571 - Mon May 01 2006 08:43 PM Re: Things which irritate or annoy you.
BurgGurl Offline
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Registered: Wed Dec 03 2003
Posts: 9455
Loc: Virginia USA
SMW, I never had to get ugly or swear or rant or rave. I was never incoherent, irresponsible or verbally abusive. I just found it annoying that a customer service representative who "wasn't getting paid overtime" to help me just because I happened to arrive at her desk at the end of her shift made the time to call for someone else to finish with me rather than just to do it herself. If she had as another post suggested, say, a child that must be pick up right away from daycare at the end of her shift or an appointment then there'd have already been something pre-arranged for this employee but she just didn't want to be of service. The seven minutes I was forced to stand there and wait could have been used to just complete the transaction that she had already begun, however this rep instead chose to use this time calling for backup, not rushing off to an appointment, etc. Her tone was rude and her attitude lacked courtesy. (think neck jerking & eye-rolling) I did mention this to the manager as she was the one to respond to the rep's page; she completely agreed with me that it was uncalled for and that that rep creates lots of problems.

As a former service rep myself it just happens that I expect "Customer Service" when I am in a "Customer Service Department"; I'd have never gotten away with this behavior nor do I believe this deems me a "problem customer". I don't need to be reminded how to behave as I am an adult, but I do give what I get. It's this type of disrespectful treatment that sends business elsewhere and if you are in a management team I'm sure you wouldn't do that to the people you are there to serve. Therefore you wouldn't be one of 'these people'.
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#292572 - Tue May 02 2006 03:07 AM Re: Things which irritate or annoy you.
MotherGoose Offline
Multiloquent

Registered: Mon Apr 22 2002
Posts: 4847
Loc: Western Australia
It really irritates me when I go into the bank to transact business and the tellers try to sell me some other product, service or type of account.

I know that they are forced to do this by their management as I have friends who work in banks and they feel uncomfortable at being made to try to sell these unwanted products and services to the customers (similar to Bruyere's example).

I teach courses for Medical Receptionists and in every class I have women who USED to work for banks and are looking for a career change, simply because they don't like the way banks have shifted their focus from being a service industry to being a sales-oriented industry and they are not comfortable with the high-pressure tactics that are used on them and that they in turn are expected to use on the customers.
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#292573 - Tue May 02 2006 04:58 AM Re: Things which irritate or annoy you.
s-m-w Offline
Forum Adept

Registered: Sun Feb 26 2006
Posts: 102
Loc: Cheltenham UK
My apologies if I hit a nerve with some of you?

If you read my post carefully you would have noticed that wording was carefully chosen to label the people who irritate ME..quote... "one thing that does " irritate or annoy " are people who are unable to complain in a responsible, coherent and constructive manner !"

I by no means meant to imply any person individually, and as such this should not have been taken personally by anyone.

Yet again I apologise if anyone took difference to my post.

When people work in such areas it becomes obvious to them that SOME people react differently to others, this does not mean that one has to enjoy the negative situations.

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