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#415970 - Sun Mar 30 2008 09:24 AM Help! Hotmail problem!
MotherGoose Offline
Forum Champion

Registered: Mon Apr 22 2002
Posts: 5007
Loc: Western Australia
Something really weird is going on with my Hotmail.

I sent a message to a FunTrivia friend via my Hotmail account today. He wrote back and said that he got a blank message from me. I checked my Sent box and found that the outgoing message was indeed totally blank. I assumed that I did something stupid, like hit a wrong button and accidentally deleted my message. So I re-wrote my letter and sent it again.

He wrote back and said he got another blank message. I have just tried to send two more messages to my friend and I was EXTRA-careful when I sent them, however, when I checked my Sent box immediately afterwards, both emails were blank. I KNOW I didn't do anything to erase them, nor did I hit any buttons other than Send.

I spent five hours answering my emails today and when I went back and checked the Sent box, about half of them were blank.

Can anyone shed any light on this? Why are my outgoing emails being automatically erased?
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#415971 - Sun Mar 30 2008 09:44 AM Re: Help! Hotmail problem!
MotherGoose Offline
Forum Champion

Registered: Mon Apr 22 2002
Posts: 5007
Loc: Western Australia
I've been doing some investigating and experimenting in the meantime. I've discovered that if I send an email by hitting the Reply button, the message gets automatically erased when I send it. But when I send the message as a new message, it seems to work okay. So there appears to be something wrong with Hotmail's automatic reply function. Has anyone else had this problem?
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Don't say "I can't" ... say " I haven't learned how, yet." (Reg Bolton)

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#415972 - Sun Mar 30 2008 10:10 AM Re: Help! Hotmail problem!
tellywellies Offline
Forum Champion

Registered: Sat Apr 13 2002
Posts: 5473
Loc: South of England
I don't use Hotmail but have just used the search term 'hotmail emails blank' to see if I could find anything out. It seems you're not alone in experiencing the problem.

What browser are you using? Have you tried the usual emptying of cache just to be sure it's nothing that simple? Also, have you installed anything recently such as Firefox extensions or have you altered any firewall or security settings? How about sending some e-mails in plain text to see what happens. Perhaps you are using HTML but your friends don't have HTML enabled in their e-mail program. If nothing has changed at your end, then perhaps it's glitch at the Hotmail end that may be only temporary.

Have a scan with your security programs just to be sure nothing is wrong. Probably not but if you take the 'try everything no matter how unlikely' approach, it sometimes pays off.
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#415973 - Sat Apr 12 2008 07:00 PM Re: Help! Hotmail problem!
MotherGoose Offline
Forum Champion

Registered: Mon Apr 22 2002
Posts: 5007
Loc: Western Australia
Dear TW, thanks for your help. Unfortunately, being a bit of a technomoron, I have no idea what you mean by emptying the cache etc. Usually, if I have technical problems I refer them to Maynooth (husbands have to be good for something, right? just kidding!) or my teenage daughter. However, they are both currently in the USA and I am on my own until I join them at the end of the month.

The problem has now gone away so I am assuming it was a hotmail problem that they have rectified.
_________________________
Don't say "I can't" ... say " I haven't learned how, yet." (Reg Bolton)

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