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#604730 - Sat Mar 12 2011 03:28 PM Dealing with borderline abuse
scalar Offline
Participant

Registered: Sat May 07 2005
Posts: 24
Loc: California USA
Hi folks! It has been a while since I have been very active, but I do have a question.
I got a correction note on a 5 1/2 year old quiz questioning a parenthetical part of an incorrect multiple choice answer.
In replying, I mentioned that over 5000 other players hadn't had a problem and that the quiz was archived.
The note had been the least courteous one I have ever received and the reply to mine was even worse.
I have refrained from another reply to the player.
I am a big boy and think I will survive this near assault, but think this fairly new player might benefit from a third party's (read editor) input.
So shall I suck it up or make a formal (or informal) complaint?
Thanks. Jim (scalar)

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#604733 - Sat Mar 12 2011 03:36 PM Re: Dealing with borderline abuse
guitargoddess Offline
Moderator

Registered: Mon Jul 09 2007
Posts: 41461
Loc: Ottawa Ontario Canada         
You can let an admin know about rude/offensive direct messages you get; correction notes are viewed by the category's editors and we will generally contact the sender warning them/asking them not to send rude notes if we see ones that we feel are inappropriate (this is usually done whether or not the receiver of the note complains about it).

However if there was a valid error or typo identified in the correction note, telling the sender that 5000 other players didn't have a problem with it isn't the proper response, nor is telling them that the quiz is archived. If it's an error, it should be fixed regardless of how long it's been online like that. Next time you can simply indicate what you would like the editor to fix (or indicate why no fix is needed) in the comment box provided and just not reply to the sender of the note if you feel they weren't very courteous - it's not a requirement to reply to them.
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Editor: Television and Animals

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#604756 - Sat Mar 12 2011 04:03 PM Re: Dealing with borderline abuse
ladymacb29 Offline
Moderator

Registered: Wed Mar 15 2000
Posts: 16214
Loc: The Delta Quadrant
Originally Posted By: guitargoddess


However if there was a valid error or typo identified in the correction note, telling the sender that 5000 other players didn't have a problem with it isn't the proper response, nor is telling them that the quiz is archived.


I once had a quiz with a fill in a fill in the blank answer that was mis-spelled. The quiz was online for over 3 years before someone noticed!
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"Without the darkness, how would we see the light?" ~ Tuvok

Editor for Television Category

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#604770 - Sat Mar 12 2011 04:33 PM Re: Dealing with borderline abuse
agony Offline

Administrator

Registered: Sat Mar 29 2003
Posts: 16595
Loc: Western Canada
No one should have to submit to abuse of any kind on this website. If I see rude notes when checking the CNs, I take action.

However, I will agree with gg that a response such as "5000 other players didn't have any problems" or "the quiz is archived so I can't do anything about it" cuts zero ice with me as an editor.

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#604779 - Sat Mar 12 2011 04:45 PM Re: Dealing with borderline abuse
scalar Offline
Participant

Registered: Sat May 07 2005
Posts: 24
Loc: California USA
Thanks for the input.
I think it was the combination of the fact that the correction was not a valid one with the tenor of the player's comments that bothered me.
I think I have received enough comments and corrections to be able to discern excess rudeness.
Can one of the editors who have responded here take a look at the exchange and tell me if I am off base?
Thanks

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#604803 - Sat Mar 12 2011 06:31 PM Re: Dealing with borderline abuse
guitargoddess Offline
Moderator

Registered: Mon Jul 09 2007
Posts: 41461
Loc: Ottawa Ontario Canada         
An editor in the category that the quiz is in will have to look at it.

If you ever get any really rude messages though, it's best just to inform a site admin or report it through the site feedback. Replying to a rude note really doesn't help.
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Editor: Television and Animals

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#605126 - Sun Mar 13 2011 11:58 PM Re: Dealing with borderline abuse
Rimrunner Offline
Participant

Registered: Sun Jan 30 2011
Posts: 41
Loc: South Africa
This is just for the smile value; more or less on-topic.

For context: I usually express my appreciation for the player taking the trouble to send me a CN, whether or not it was justified.

Recently I had this response (more or less, I'm going from memory here):
"I was *also* very happy when you sent a correction on one of *my* quizzes the other day." (emphasis mine)

laugh
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It's not paranoia if they're really out to get you.

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Moderator:  agony