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Quiz about Careers in the Hospitality Industry

Careers in the Hospitality Industry Quiz

A simple quiz of observations made in the hospitality industry. Have fun.

A multiple-choice quiz by sir67. Estimated time: 3 mins.

Author
sir67

Time
3 mins

Type
Multiple Choice

Quiz #
239,042

Updated
Jun 06 23

# Qns
10

Difficulty
Easy

Avg Score
8 / 10

Plays
6599

Awards
Top 35% Quiz

Last 3 plays: masfon (8/10), DeadTechnology (8/10), Guest 124 (7/10).

One at a Time - Single Page - Timed Game

Question 1 of 10

1. Which of the following is a position in the F & B department? Hint

Front Desk Attendant

Concierge

Maintenance Supervisor

Line Cook

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Question 2 of 10

2. What is meant by 'Back of House' in a hotel operation? Hint

Rooms that rent for the lowest rate

Missed telephone calls

Parking lot

Positions that usually do not deal with guests directly

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Question 3 of 10

3. Which of the following is usually NOT part of the job description for a Front Desk Attendant? Hint

Providing information to guests

Checking guests into their rooms

Checking rooms for cleanliness

Processing guests' payments

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Question 4 of 10

4. One of the following statements is a popular guide to hiring staff in the hospitality industry. Which is it? Hint

Hire the smile

Everyone has something to hide

Muddy shoes, sticky fingers

Go for sales

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Question 5 of 10

5. Like other industries, hospitality has its own jargon. Of the positions listed, which is known as a 'Uniformed Position'? Hint

General Manager

Housekeeping

Maintenance Worker

Bell Boy

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Question 6 of 10

6. What is NOT an important trait when hiring housekeepers? Hint

Honesty

Pride in their work

Dependability

Height and weight

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Question 7 of 10

7. Who is in charge of most medium sized hotels when the other managers have gone home for the day? Hint

Head Chef

Front Desk Staff

Duty Manager

Lifeguard

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Question 8 of 10

8. Which of these should hotel employees never do? Hint

Bathe

Request days off well in advance

Come to work on time

Party with guests in a rental room

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Question 9 of 10

9. Most line level hospitality jobs are: Hint

Shift work

Monday to Friday only

Nine to five

Performed mostly by managers

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Question 10 of 10

10. A summer job waiting tables can: Hint

All of these answers

Encourage maturity in teenagers

Lead to full time employment

Provide cool spending cash for the holidays

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Most Recent Scores

Apr 17 2024 : masfon: 8/10
Apr 15 2024 : DeadTechnology: 8/10
Apr 12 2024 : Guest 124: 7/10
Apr 10 2024 : stedman: 9/10
Apr 10 2024 : Thanatotherist: 9/10
Apr 08 2024 : blaster2014: 8/10
Apr 04 2024 : Guest 147: 8/10
Apr 02 2024 : Guest 149: 3/10
Apr 02 2024 : emmal2000uk: 10/10

Score Distribution

Quiz Answer Key and Fun Facts

1. Which of the following is a position in the F & B department?

Answer: Line Cook

F & B is the Food and Beverage Department. Other major departments include Rooms, Maintenance and Back Office.

2. What is meant by 'Back of House' in a hotel operation?

Answer: Positions that usually do not deal with guests directly

Back of House positions include accounting and office workers. Some hotels consider housekeeping, reservationists and maintenance workers as 'back of house'.

3. Which of the following is usually NOT part of the job description for a Front Desk Attendant?

Answer: Checking rooms for cleanliness

Room cleanliness is usually the responsibility of housekeeping staff and management.

4. One of the following statements is a popular guide to hiring staff in the hospitality industry. Which is it?

Answer: Hire the smile

'Hire the smile' applies to the attitude a potential worker brings to the workplace. I have heard some say "Hire the smile, everything else is trainable."

5. Like other industries, hospitality has its own jargon. Of the positions listed, which is known as a 'Uniformed Position'?

Answer: Bell Boy

Uniformed positions can include Doormen, Bell Boys, Concierge and Valets. Generally, they are expected to have front line contact with guests.

6. What is NOT an important trait when hiring housekeepers?

Answer: Height and weight

Nobody's height or weight matters if they can do the job.

7. Who is in charge of most medium sized hotels when the other managers have gone home for the day?

Answer: Duty Manager

The Duty Manager assumes control of most situations in the absence of senior management.

8. Which of these should hotel employees never do?

Answer: Party with guests in a rental room

Going to a guest room in any social situation is inappropriate, not to mention unprofessional.

9. Most line level hospitality jobs are:

Answer: Shift work

It is a service industry, ergo, we serve when the customer wants us.

10. A summer job waiting tables can:

Answer: All of these answers

Jump start your career! Many employers are very happy to keep graduates on and provide training.

Source: Author sir67

This quiz was reviewed by FunTrivia editor bloomsby before going online.
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